{"id":6651,"date":"2026-04-29T14:50:10","date_gmt":"2026-04-29T14:50:10","guid":{"rendered":"http:\/\/www.evolis-energies.fr\/?page_id=6651"},"modified":"2026-04-29T15:00:07","modified_gmt":"2026-04-29T15:00:07","slug":"la-delegation-de-prestation-niveaux-de-services","status":"publish","type":"page","link":"https:\/\/www.evolis-energies.fr\/?page_id=6651","title":{"rendered":"La d\u00e9l\u00e9gation de prestation : niveaux de services"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6651\" class=\"elementor elementor-6651\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f4fd65 e-flex e-con-boxed e-con e-parent\" data-id=\"3f4fd65\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b880a7 ob-has-background-overlay elementor-widget elementor-widget-html\" data-id=\"3b880a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n  .bv-wrap5 {\r\n    font-family: 'Roboto', sans-serif;\r\n    width: 100%;\r\n    position: relative;\r\n    border-radius: 12px;\r\n    overflow: hidden;\r\n    height: 600px;\r\n  }\r\n  .bv-video5 {\r\n    position: absolute;\r\n    inset: 0;\r\n    width: 100%;\r\n    height: 100%;\r\n    object-fit: cover;\r\n    object-position: center top;\r\n    display: block;\r\n  }\r\n  .bv-overlay5 {\r\n    position: absolute;\r\n    inset: 0;\r\n    background: rgba(62, 98, 129, 0.55);\r\n    border-radius: 12px;\r\n  }\r\n  .bv-content5 {\r\n    position: absolute;\r\n    top: 50%;\r\n    left: 60px;\r\n    transform: translateY(-50%);\r\n    z-index: 2;\r\n  }\r\n  .bv-tag5 {\r\n    font-size: 11px;\r\n    font-weight: 700;\r\n    letter-spacing: 5px;\r\n    text-transform: uppercase;\r\n    color: rgba(255,255,255,0.65);\r\n    margin-bottom: 14px;\r\n  }\r\n  .bv-title5 {\r\n    font-size: 50px;\r\n    font-weight: 300;\r\n    color: #ffffff;\r\n    line-height: 1.25;\r\n    margin-bottom: 6px;\r\n  }\r\n  .bv-title5 strong {\r\n    font-weight: 900;\r\n    color: #ffffff;\r\n    display: block;\r\n  }\r\n  .bv-line5 {\r\n    width: 50px;\r\n    height: 2px;\r\n    background: rgba(255,255,255,0.4);\r\n    margin-top: 20px;\r\n    border-radius: 2px;\r\n  }\r\n<\/style>\r\n\r\n<div class=\"bv-wrap5\">\r\n  <video class=\"bv-video5\" src=\"http:\/\/www.evolis-energies.fr\/wp-content\/uploads\/2026\/04\/8102912-hd_1920_1080_25fps.mp4\" autoplay muted loop playsinline><\/video>\r\n  <div class=\"bv-overlay5\"><\/div>\r\n  <div class=\"bv-content5\">\r\n    <div class=\"bv-tag5\">Prestation<\/div>\r\n    <div class=\"bv-title5\">\r\n      La d\u00e9l\u00e9gation de\r\n      <strong>Prestation (TSA)<\/strong>\r\n    <\/div>\r\n    <div class=\"bv-line5\"><\/div>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6510ea3 e-flex e-con-boxed e-con e-parent\" data-id=\"6510ea3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca91089 ob-has-background-overlay elementor-widget elementor-widget-html\" data-id=\"ca91089\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n<style>\r\n  .ep-wrap { font-family: 'Roboto', sans-serif; width: 100%; }\r\n\r\n  .ep-intro {\r\n    max-width: 100%;\r\n    margin-bottom: 0;\r\n    padding: 24px 28px;\r\n    background: rgba(62,98,129,0.06);\r\n    border-left: 4px solid #3E6281;\r\n    border-radius: 0 8px 8px 0;\r\n  }\r\n\r\n  .ep-intro p {\r\n    font-size: 28px;\r\n    font-weight: 400;\r\n    line-height: 1.5;\r\n    color: #555;\r\n    margin-bottom: 16px;\r\n    text-align: justify;\r\n  }\r\n\r\n  .ep-intro p:last-child { margin-bottom: 0; }\r\n\r\n  .ep-intro strong { font-weight: 700; color: #3E6281; }\r\n<\/style>\r\n\r\n<div class=\"ep-wrap\">\r\n  <div class=\"ep-intro\">\r\n    <p>En compl\u00e9ment du contrat de maintenance corrective et evolutive standard, EVOLIS dispose d'un catalogue de prestations personnalisables allant du Maintien en conditions op\u00e9rationnelles jusqu'\u00e0 la d\u00e9l\u00e9gation de personnel<\/p>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da95ec7 e-flex e-con-boxed e-con e-parent\" data-id=\"da95ec7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa5b972 ob-has-background-overlay elementor-widget elementor-widget-html\" data-id=\"aa5b972\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!DOCTYPE html>\r\n<html lang=\"fr\">\r\n<head>\r\n<meta charset=\"UTF-8\">\r\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\r\n<title>EVOLIS \u2014 Niveaux de Services<\/title>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Roboto:wght@300;400;500;600;700&family=Roboto+Condensed:wght@500;600;700;800&display=swap\" rel=\"stylesheet\">\r\n<style>\r\n  *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }\r\n\r\n  :root {\r\n    --green:  #2eaa6b;\r\n    --teal:   #1b8f7c;\r\n    --blue:   #1a6fa8;\r\n    --amber:  #e89c1a;\r\n    --green-light: #e8f7f0;\r\n    --teal-light:  #e1f3f0;\r\n    --blue-light:  #e6f1fb;\r\n    --amber-light: #fdf3de;\r\n    --text:   #1c2b3a;\r\n    --muted:  #5a7080;\r\n    --bg:     #f4f7fb;\r\n    --white:  #ffffff;\r\n    --border: rgba(0,0,0,0.09);\r\n    --shadow: 0 2px 12px rgba(0,0,0,0.08);\r\n    --shadow-hover: 0 8px 28px rgba(0,0,0,0.15);\r\n  }\r\n\r\n  html { scroll-behavior: smooth; }\r\n\r\n  body {\r\n    font-family: 'Roboto', sans-serif;\r\n    background: var(--bg);\r\n    color: var(--text);\r\n    min-height: 100vh;\r\n    overflow-x: hidden;\r\n  }\r\n\r\n  \/* \u2500\u2500 HEADER \u2500\u2500 *\/\r\n  header {\r\n    background: linear-gradient(135deg, #0d2137 0%, #1a3a55 60%, #1b5e3b 100%);\r\n    padding: 2.5rem 3rem 2rem;\r\n    position: relative;\r\n    overflow: hidden;\r\n  }\r\n  header::before {\r\n    content: '';\r\n    position: absolute;\r\n    inset: 0;\r\n    background: repeating-linear-gradient(\r\n      -45deg,\r\n      transparent,\r\n      transparent 40px,\r\n      rgba(255,255,255,0.015) 40px,\r\n      rgba(255,255,255,0.015) 80px\r\n    );\r\n  }\r\n  .header-inner {\r\n    position: relative;\r\n    display: flex;\r\n    align-items: center;\r\n    justify-content: space-between;\r\n    flex-wrap: wrap;\r\n    gap: 1rem;\r\n  }\r\n  .logo-area {\r\n    display: flex;\r\n    align-items: center;\r\n    gap: 16px;\r\n  }\r\n  .logo-mark {\r\n    width: 52px; height: 52px;\r\n    background: var(--green);\r\n    border-radius: 12px;\r\n    display: flex; align-items: center; justify-content: center;\r\n    font-family: 'Roboto Condensed', sans-serif;\r\n    font-weight: 800; font-size: 22px; color: white;\r\n    letter-spacing: -1px;\r\n    position: relative;\r\n    overflow: hidden;\r\n  }\r\n  .logo-mark::after {\r\n    content: '';\r\n    position: absolute;\r\n    bottom: 0; right: 0;\r\n    width: 18px; height: 18px;\r\n    background: rgba(255,255,255,0.2);\r\n    border-radius: 50% 0 0 0;\r\n  }\r\n  .logo-text h1 {\r\n    font-family: 'Roboto Condensed', sans-serif;\r\n    font-weight: 800; font-size: 28px;\r\n    color: #fff; letter-spacing: 0.08em;\r\n    text-transform: uppercase;\r\n  }\r\n  .logo-text p {\r\n    font-size: 12px; color: rgba(255,255,255,0.55);\r\n    letter-spacing: 0.12em; text-transform: uppercase; margin-top: 2px;\r\n  }\r\n  .header-title {\r\n    text-align: right;\r\n  }\r\n  .header-title h2 {\r\n    font-family: 'Roboto Condensed', sans-serif;\r\n    font-weight: 700; font-size: 22px;\r\n    color: rgba(255,255,255,0.9); letter-spacing: 0.06em;\r\n  }\r\n  .header-title p {\r\n    font-size: 12px; color: rgba(255,255,255,0.4);\r\n    margin-top: 4px; letter-spacing: 0.05em;\r\n  }\r\n\r\n  \/* \u2500\u2500 MAIN LAYOUT \u2500\u2500 *\/\r\n  .main {\r\n    display: flex;\r\n    gap: 0;\r\n    padding: 2rem 3rem 3rem;\r\n    align-items: flex-start;\r\n  }\r\n\r\n  \/* \u2500\u2500 SIDE LABEL \u2500\u2500 *\/\r\n  .side-axis {\r\n    display: flex;\r\n    flex-direction: column;\r\n    align-items: center;\r\n    gap: 8px;\r\n    margin-right: 16px;\r\n    padding-top: 10px;\r\n    flex-shrink: 0;\r\n  }\r\n  .side-axis-label {\r\n    font-family: 'Roboto Condensed', sans-serif;\r\n    font-weight: 700; font-size: 11px;\r\n    color: var(--muted); letter-spacing: 0.12em;\r\n    text-transform: uppercase;\r\n    writing-mode: vertical-rl;\r\n    transform: rotate(180deg);\r\n    white-space: nowrap;\r\n  }\r\n  .side-axis-bar {\r\n    width: 4px;\r\n    flex: 1;\r\n    min-height: 300px;\r\n    border-radius: 2px;\r\n    background: linear-gradient(180deg, var(--green) 0%, var(--teal) 35%, var(--blue) 70%, var(--amber) 100%);\r\n    opacity: 0.6;\r\n    position: relative;\r\n  }\r\n  .side-axis-bar::after {\r\n    content: '\u25bc';\r\n    position: absolute;\r\n    bottom: -18px;\r\n    left: 50%;\r\n    transform: translateX(-50%);\r\n    color: var(--amber);\r\n    font-size: 12px;\r\n    opacity: 0.8;\r\n  }\r\n\r\n  \/* \u2500\u2500 GRID \u2500\u2500 *\/\r\n  .grid {\r\n    display: grid;\r\n    grid-template-columns: repeat(4, 1fr);\r\n    gap: 14px;\r\n    flex: 1;\r\n    align-items: start;\r\n  }\r\n\r\n  \/* \u2500\u2500 COLUMN \u2500\u2500 *\/\r\n  .col {\r\n    display: flex;\r\n    flex-direction: column;\r\n    gap: 10px;\r\n    opacity: 0;\r\n    transform: translateY(30px);\r\n    animation: slideUp 0.55s cubic-bezier(.22,.8,.36,1) forwards;\r\n  }\r\n  .col:nth-child(1) { animation-delay: 0.05s; }\r\n  .col:nth-child(2) { animation-delay: 0.15s; }\r\n  .col:nth-child(3) { animation-delay: 0.25s; }\r\n  .col:nth-child(4) { animation-delay: 0.35s; }\r\n\r\n  @keyframes slideUp {\r\n    to { opacity: 1; transform: translateY(0); }\r\n  }\r\n\r\n  .col-header {\r\n    display: flex;\r\n    align-items: center;\r\n    gap: 10px;\r\n    padding: 12px 14px;\r\n    border-radius: 10px 10px 0 0;\r\n    color: white;\r\n    position: relative;\r\n    overflow: hidden;\r\n  }\r\n  .col-header::before {\r\n    content: '';\r\n    position: absolute;\r\n    right: -20px; top: -20px;\r\n    width: 70px; height: 70px;\r\n    background: rgba(255,255,255,0.08);\r\n    border-radius: 50%;\r\n  }\r\n  .h-1 { background: linear-gradient(135deg, var(--green), #27956e); }\r\n  .h-2 { background: linear-gradient(135deg, var(--teal), #156a5f); }\r\n  .h-3 { background: linear-gradient(135deg, var(--blue), #145d92); }\r\n  .h-4 { background: linear-gradient(135deg, var(--amber), #c97e0c); }\r\n\r\n  .col-num {\r\n    width: 30px; height: 30px;\r\n    border-radius: 50%;\r\n    background: rgba(255,255,255,0.22);\r\n    display: flex; align-items: center; justify-content: center;\r\n    font-family: 'Roboto Condensed', sans-serif;\r\n    font-weight: 800; font-size: 17px;\r\n    flex-shrink: 0;\r\n    position: relative; z-index: 1;\r\n  }\r\n  .col-title {\r\n    font-family: 'Roboto Condensed', sans-serif;\r\n    font-weight: 700; font-size: 19px;\r\n    letter-spacing: 0.04em;\r\n    position: relative; z-index: 1;\r\n  }\r\n\r\n  \/* \u2500\u2500 CARD \u2500\u2500 *\/\r\n  .card {\r\n    background: var(--white);\r\n    border-radius: 0 0 10px 10px;\r\n    border: 1px solid var(--border);\r\n    overflow: hidden;\r\n    box-shadow: var(--shadow);\r\n    transition: transform 0.22s cubic-bezier(.22,.8,.36,1), box-shadow 0.22s;\r\n    cursor: pointer;\r\n  }\r\n  .col:nth-child(4) .card {\r\n    border: 1.5px solid rgba(232,156,26,0.35);\r\n    border-radius: 10px;\r\n  }\r\n  .col:nth-child(4) .col-header {\r\n    border-radius: 10px 10px 0 0;\r\n  }\r\n  .card:hover {\r\n    transform: translateY(-3px);\r\n    box-shadow: var(--shadow-hover);\r\n  }\r\n  .card + .card {\r\n    border-radius: 10px;\r\n  }\r\n\r\n  .card-head {\r\n    display: flex;\r\n    align-items: center;\r\n    justify-content: space-between;\r\n    padding: 8px 14px;\r\n    font-size: 11.5px;\r\n    font-weight: 700;\r\n    letter-spacing: 0.05em;\r\n    text-transform: uppercase;\r\n    border-bottom: 1px solid var(--border);\r\n  }\r\n  .ch-1 { background: var(--green-light); color: #1a6b45; }\r\n  .ch-2 { background: var(--teal-light);  color: #0f5a50; }\r\n  .ch-3 { background: var(--blue-light);  color: #0f4a78; }\r\n  .ch-4 { background: var(--amber-light); color: #7a5200; }\r\n\r\n  .chevron {\r\n    font-size: 11px;\r\n    transition: transform 0.25s;\r\n    opacity: 0.6;\r\n  }\r\n  .card.open .chevron { transform: rotate(180deg); }\r\n\r\n  .card-body {\r\n    padding: 12px 14px;\r\n    display: none;\r\n  }\r\n  .card.open .card-body { display: block; }\r\n\r\n  .card-body-always {\r\n    padding: 12px 14px;\r\n  }\r\n\r\n  .item {\r\n    display: flex;\r\n    align-items: flex-start;\r\n    gap: 8px;\r\n    font-size: 12.5px;\r\n    color: var(--muted);\r\n    line-height: 1.55;\r\n    margin-bottom: 8px;\r\n  }\r\n  .item:last-child { margin-bottom: 0; }\r\n  .dot {\r\n    width: 6px; height: 6px;\r\n    border-radius: 50%;\r\n    flex-shrink: 0;\r\n    margin-top: 5px;\r\n  }\r\n  .d-g { background: var(--green); }\r\n  .d-t { background: var(--teal); }\r\n  .d-b { background: var(--blue); }\r\n  .d-a { background: var(--amber); }\r\n  .plus-icon {\r\n    font-weight: 700; font-size: 14px;\r\n    flex-shrink: 0; line-height: 1.3;\r\n    margin-top: 2px;\r\n  }\r\n  .pg { color: var(--green); }\r\n  .pt { color: var(--teal); }\r\n  .pb { color: var(--blue); }\r\n  .pa { color: var(--amber); }\r\n\r\n  .card-footer {\r\n    padding: 7px 14px;\r\n    font-size: 11px;\r\n    font-weight: 600;\r\n    color: var(--muted);\r\n    background: #f8fafc;\r\n    border-top: 1px solid var(--border);\r\n    letter-spacing: 0.03em;\r\n    display: flex;\r\n    align-items: center;\r\n    gap: 6px;\r\n  }\r\n  .cf-4 { background: #fdf3de; color: #7a5200; border-color: rgba(232,156,26,0.25); }\r\n\r\n  \/* \u2500\u2500 BOTTOM ARROWS \u2500\u2500 *\/\r\n  .bottom-bar {\r\n    display: grid;\r\n    grid-template-columns: 1fr 2fr 1fr;\r\n    gap: 0;\r\n    padding: 0 3rem 3rem;\r\n  }\r\n  .bottom-arrow {\r\n    display: flex;\r\n    align-items: center;\r\n    justify-content: center;\r\n    text-align: center;\r\n    padding: 13px 20px 13px 30px;\r\n    font-family: 'Roboto Condensed', sans-serif;\r\n    font-weight: 700; font-size: 13px;\r\n    letter-spacing: 0.05em;\r\n    color: white;\r\n    text-transform: uppercase;\r\n    animation: fadeIn 0.6s 0.6s both;\r\n    clip-path: polygon(0 0, calc(100% - 18px) 0, 100% 50%, calc(100% - 18px) 100%, 0 100%, 18px 50%);\r\n  }\r\n  .bottom-arrow:first-child {\r\n    clip-path: polygon(0 0, calc(100% - 18px) 0, 100% 50%, calc(100% - 18px) 100%, 0 100%);\r\n    padding-left: 20px;\r\n  }\r\n  .bottom-arrow:last-child {\r\n    clip-path: polygon(0 0, 100% 0, 100% 100%, 0 100%, 18px 50%);\r\n  }\r\n  .ba-standard { background: var(--green); }\r\n  .ba-mco      { background: linear-gradient(90deg, var(--teal), var(--blue)); }\r\n  .ba-del      { background: var(--amber); }\r\n\r\n  @keyframes fadeIn { from { opacity: 0; transform: translateY(8px); } to { opacity: 1; transform: none; } }\r\n\r\n  \/* \u2500\u2500 TOOLTIP TAG \u2500\u2500 *\/\r\n  .tag {\r\n    display: inline-block;\r\n    background: rgba(0,0,0,0.06);\r\n    border-radius: 4px;\r\n    padding: 1px 5px;\r\n    font-size: 11px;\r\n    font-family: 'Roboto Condensed', sans-serif;\r\n    font-weight: 600;\r\n    color: var(--muted);\r\n    vertical-align: middle;\r\n    margin-left: 4px;\r\n  }\r\n\r\n  \/* \u2500\u2500 RESPONSIVE \u2500\u2500 *\/\r\n  @media (max-width: 900px) {\r\n    .main, .bottom-bar { padding-left: 1.2rem; padding-right: 1.2rem; }\r\n    .grid { grid-template-columns: repeat(2, 1fr); }\r\n    header { padding: 1.5rem 1.2rem 1.2rem; }\r\n    .side-axis { display: none; }\r\n  }\r\n  @media (max-width: 560px) {\r\n    .grid { grid-template-columns: 1fr; }\r\n  }\r\n  \/* \u2500\u2500 INTRO BLOCK \u2500\u2500 *\/\r\n  .intro-wrap {\r\n    padding: 1.5rem 3rem 0;\r\n  }\r\n  .intro-block {\r\n    display: flex;\r\n    align-items: center;\r\n    gap: 20px;\r\n    padding: 18px 24px;\r\n    background: #f0f3f6;\r\n    border-left: 4px solid #8faec4;\r\n    border-radius: 0 8px 8px 0;\r\n  }\r\n  .intro-icon {\r\n    flex-shrink: 0;\r\n    width: 36px; height: 36px;\r\n    opacity: 0.7;\r\n  }\r\n  .intro-icon svg { width: 36px; height: 36px; }\r\n  .intro-text p {\r\n    font-size: 14px;\r\n    font-weight: 400;\r\n    color: #4a5f70;\r\n    line-height: 1.7;\r\n    margin: 0;\r\n  }\r\n  .intro-text strong {\r\n    color: #2e4f66;\r\n    font-weight: 700;\r\n  }\r\n  @media (max-width: 900px) {\r\n    .intro-wrap { padding-left: 1.2rem; padding-right: 1.2rem; }\r\n  }\r\n<\/style>\r\n<\/head>\r\n<body>\r\n\r\n<header>\r\n  <div class=\"header-inner\">\r\n    <div class=\"header-title\" style=\"text-align:left;\">\r\n      <h2>Niveaux de Services<\/h2>\r\n      <p>Catalogue d'accompagnement client<\/p>\r\n    <\/div>\r\n  <\/div>\r\n<\/header>\r\n\r\n\r\n\r\n<div class=\"main\">\r\n  <div class=\"side-axis\">\r\n    <div class=\"side-axis-label\">Niveaux d'accompagnement<\/div>\r\n    <div class=\"side-axis-bar\"><\/div>\r\n  <\/div>\r\n\r\n  <div class=\"grid\">\r\n\r\n    <!-- COL 1 -->\r\n    <div class=\"col\">\r\n      <div class=\"col-header h-1\">\r\n        <div class=\"col-num\">1<\/div>\r\n        <div class=\"col-title\">Maintenance<\/div>\r\n      <\/div>\r\n      <div class=\"card open\" onclick=\"toggle(this)\">\r\n        <div class=\"card-head ch-1\">\r\n          Support\r\n          <span class=\"chevron\">\u25b2<\/span>\r\n        <\/div>\r\n        <div class=\"card-body-always\">\r\n          <div class=\"item\"><div class=\"dot d-g\"><\/div><span>Service d'assistance par voie \u00e9lectronique et t\u00e9l\u00e9phonique<\/span><\/div>\r\n          <div class=\"item\"><div class=\"dot d-g\"><\/div><span>Syst\u00e8me de ticketing suivi en ligne via l'outil <strong>MANTIS<\/strong><\/span><\/div>\r\n        <\/div>\r\n        <div class=\"card-footer\">\r\n          \ud83d\udcc5 Annuel \/ fixe\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- COL 2 -->\r\n    <div class=\"col\">\r\n      <div class=\"col-header h-2\">\r\n        <div class=\"col-num\">2<\/div>\r\n        <div class=\"col-title\">TMA<\/div>\r\n      <\/div>\r\n\r\n      <div class=\"card open\" onclick=\"toggle(this)\">\r\n        <div class=\"card-head ch-2\">\r\n          2.1 \u2014 TMA \u00e0 la demande\r\n          <span class=\"chevron\">\u25b2<\/span>\r\n        <\/div>\r\n        <div class=\"card-body-always\">\r\n          <div class=\"item\"><div class=\"dot d-t\"><\/div><span>R\u00e9alisation d'actions techniques \/ m\u00e9tiers<\/span><\/div>\r\n          <div class=\"item\"><div class=\"dot d-t\"><\/div><span>Traitement de tickets \u00e0 la demande du client<\/span><\/div>\r\n          <div class=\"item\"><div class=\"dot d-t\"><\/div><span>Charge \u00e0 d\u00e9finir selon besoin<\/span><\/div>\r\n        <\/div>\r\n        <div class=\"card-footer\">\r\n          \u26a1 \u00c0 la demande \/ ajustable\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"card open\" onclick=\"toggle(this)\">\r\n        <div class=\"card-head ch-2\">\r\n          2.2 \u2014 TMA planifi\u00e9e\r\n          <span class=\"chevron\">\u25b2<\/span>\r\n        <\/div>\r\n        <div class=\"card-body-always\">\r\n          <div class=\"item\"><div class=\"dot d-t\"><\/div><span>R\u00e9alisation d'actions techniques \/ m\u00e9tiers planifi\u00e9es r\u00e9currentes<\/span><\/div>\r\n          <div class=\"item\"><div class=\"dot d-t\"><\/div><span>Traitement de tickets \u00e0 la demande du client<\/span><\/div>\r\n          <div class=\"item\"><div class=\"dot d-t\"><\/div><span>Nombre de jours mensuels d\u00e9fini<\/span><\/div>\r\n        <\/div>\r\n        <div class=\"card-footer\">\r\n          \ud83d\udcc5 Annuel \/ fixe\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- COL 3 -->\r\n    <div class=\"col\">\r\n      <div class=\"col-header h-3\">\r\n        <div class=\"col-num\">3<\/div>\r\n        <div class=\"col-title\">Contrat MCO<\/div>\r\n      <\/div>\r\n\r\n      <div class=\"card open\" onclick=\"toggle(this)\">\r\n        <div class=\"card-head ch-3\">\r\n          3.1 \u2014 Coordination\r\n          <span class=\"chevron\">\u25b2<\/span>\r\n        <\/div>\r\n        <div class=\"card-body-always\">\r\n          <div class=\"item\"><div class=\"dot d-b\"><\/div><span>Actions de pilotage et coordination<\/span><\/div>\r\n        <\/div>\r\n        <div class=\"card-footer\">\r\n          \ud83d\udd04 Semestriel \/ ajustable\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"card open\" onclick=\"toggle(this)\">\r\n        <div class=\"card-head ch-3\">\r\n          3.2 \u2014 Standard\r\n          <span class=\"chevron\">\u25b2<\/span>\r\n        <\/div>\r\n        <div class=\"card-body-always\">\r\n          <div class=\"item\"><div class=\"dot d-b\"><\/div><span>MCO Coordination<\/span><\/div>\r\n            <div class=\"item\"><span class=\"plus-icon pb\">+<\/span><span>Suivi de production<\/span><\/div>\r\n          <div class=\"item\"><span class=\"plus-icon pb\">+<\/span><span>Traitement des tickets prioritaires<\/span><\/div>\r\n        <\/div>\r\n        <div class=\"card-footer\">\r\n          \ud83d\udd04 Semestriel \/ ajustable\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"card open\" onclick=\"toggle(this)\">\r\n        <div class=\"card-head ch-3\">\r\n          3.3 \u2014 Renforc\u00e9\r\n          <span class=\"chevron\">\u25b2<\/span>\r\n        <\/div>\r\n        <div class=\"card-body-always\">\r\n          <div class=\"item\"><div class=\"dot d-b\"><\/div><span>MCO Standard<\/span><\/div>\r\n          <div class=\"item\"><span class=\"plus-icon pb\">+<\/span><span>Assistance TMA<\/span><\/div>\r\n          <div class=\"item\"><span class=\"plus-icon pb\">+<\/span><span>Ateliers avec expert m\u00e9tier<\/span><\/div>\r\n          <div class=\"item\"><span class=\"plus-icon pb\">+<\/span><span>REX \u2014 Retour d'exp\u00e9rience<\/span><\/div>\r\n        <\/div>\r\n        <div class=\"card-footer\">\r\n          \ud83d\udd04 Semestriel \/ ajustable\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- COL 4 TSA -->\r\n    <div class=\"col\">\r\n      <div class=\"col-header h-4\">\r\n        <div class=\"col-num\">4<\/div>\r\n        <div 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!important;\r\n    fill: #ffffff !important;\r\n    display: block !important;\r\n  }\r\n<\/style>\r\n\r\n<button id=\"btn-top\" onclick=\"window.scrollTo({top: 0, behavior: 'smooth'})\">\r\n  <svg viewBox=\"0 0 24 24\"><path d=\"M7.41 15.41L12 10.83l4.59 4.58L18 14l-6-6-6 6z\"\/><\/svg>\r\n<\/button>\r\n\r\n<script>\r\n  window.addEventListener('scroll', function() {\r\n    var btn = document.getElementById('btn-top');\r\n    if (window.scrollY > 300) {\r\n      btn.classList.add('visible');\r\n    } else {\r\n      btn.classList.remove('visible');\r\n    }\r\n  });\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Prestation La d\u00e9l\u00e9gation de Prestation (TSA) En compl\u00e9ment du contrat de maintenance corrective et evolutive standard, EVOLIS dispose d&rsquo;un catalogue de prestations personnalisables allant du Maintien en conditions op\u00e9rationnelles jusqu&rsquo;\u00e0 la d\u00e9l\u00e9gation de personnel EVOLIS \u2014 Niveaux de Services Niveaux de Services Catalogue d&rsquo;accompagnement client Niveaux d&rsquo;accompagnement 1 Maintenance Support \u25b2 Service d&rsquo;assistance par voie [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":882,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-6651","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La d\u00e9l\u00e9gation de prestation : niveaux de services - Evolis<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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