{"id":3115,"date":"2025-03-04T14:05:55","date_gmt":"2025-03-04T14:05:55","guid":{"rendered":"http:\/\/www.evolis-energies.fr\/?page_id=3115"},"modified":"2026-06-29T14:49:59","modified_gmt":"2026-06-29T14:49:59","slug":"support-client","status":"publish","type":"page","link":"https:\/\/www.evolis-energies.fr\/?page_id=3115","title":{"rendered":"Le support Client"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3115\" class=\"elementor elementor-3115\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc5295c e-flex e-con-boxed e-con e-parent\" data-id=\"cc5295c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2d1339 ob-has-background-overlay elementor-widget elementor-widget-html\" data-id=\"b2d1339\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n  .sc-wrap { font-family: 'Roboto', sans-serif; width: 100%; display: flex; flex-direction: column; gap: 0; }\r\n\r\n  \/* \u2500\u2500 BANNI\u00c8RE \u2500\u2500 *\/\r\n  .bv-wrap {\r\n    width: 100%; position: relative;\r\n    border-radius: 5px; overflow: hidden; height: 400px;\r\n  }\r\n  .bv-video {\r\n    position: absolute; inset: 0;\r\n    width: 100%; height: 100%;\r\n    object-fit: cover; object-position: center top; display: block;\r\n  }\r\n  .bv-overlay {\r\n    position: absolute; inset: 0;\r\n    background: linear-gradient(135deg, rgba(80,140,175,0.55) 0%, rgba(100,170,195,0.45) 100%);\r\n  }\r\n  .bv-content {\r\n    position: absolute; top: 50%; left: 60px;\r\n    transform: translateY(-50%); z-index: 2; max-width: 600px;\r\n  }\r\n  .bv-tag {\r\n    font-size: 11px; font-weight: 700; letter-spacing: 5px;\r\n    text-transform: uppercase; color: rgba(255,255,255,0.65);\r\n    margin-bottom: 14px; display: inline-flex; align-items: center; gap: 6px;\r\n  }\r\n  .bv-tag::before { content: ''; width: 6px; height: 6px; border-radius: 50%; background: rgba(255,255,255,0.65); }\r\n  .bv-title { font-size: 40px; font-weight: 300; color: white; line-height: 1.2; margin-bottom: 6px; }\r\n  .bv-title strong { font-weight: 900; display: block; }\r\n  .bv-line { width: 50px; height: 2px; background: rgba(255,255,255,0.4); margin: 16px 0 14px; border-radius: 2px; }\r\n  .bv-desc { font-size: 22px; font-weight: 300; color: rgba(255,255,255,0.85); line-height: 1.6; }\r\n\r\n  \/* \u2500\u2500 S\u00c9PARATEUR \u2500\u2500 *\/\r\n  .sc-sep {\r\n    margin: 48px 0 48px;\r\n    display: flex; align-items: center; gap: 14px;\r\n  }\r\n  .sc-sep span {\r\n    font-size: 15px; font-weight: 700; letter-spacing: 5px;\r\n    text-transform: uppercase; color: #8aa0b0; white-space: nowrap;\r\n  }\r\n  .sc-sep::before, .sc-sep::after {\r\n    content: ''; flex: 1; height: 1px; background: rgba(80,140,175,0.15);\r\n  }\r\n\r\n  \/* \u2500\u2500 INTRO \u2500\u2500 *\/\r\n  .sc-intro { padding: 0; }\r\n  .sc-intro p { font-size: 22px; font-weight: 300; line-height: 1.85; color: #4a5568; margin-bottom: 0; text-align: justify; }\r\n  .sc-intro strong { font-weight: 700; color: #508caf; }\r\n\r\n  \/* \u2500\u2500 S\u00c9PARATEUR TICKETING \u2500\u2500 *\/\r\n  .sc-sep2 {\r\n    margin: 48px 0 48px;\r\n    display: flex; align-items: center; gap: 14px;\r\n  }\r\n  .sc-sep2 span {\r\n    font-size: 15px; font-weight: 700; letter-spacing: 5px;\r\n    text-transform: uppercase; color: #8aa0b0; white-space: nowrap;\r\n  }\r\n  .sc-sep2::before, .sc-sep2::after {\r\n    content: ''; flex: 1; height: 1px; background: rgba(80,140,175,0.15);\r\n  }\r\n\r\n  \/* \u2500\u2500 ROW \u2500\u2500 *\/\r\n  .sc-row { display: grid; grid-template-columns: 1fr 1fr; gap: 24px; align-items: center; }\r\n\r\n  \/* \u2500\u2500 BLOC TEXTE GAUCHE \u2500\u2500 *\/\r\n  .sc-card {\r\n    background: white; border-radius: 16px;\r\n    border: 1px solid rgba(80,140,175,0.12);\r\n    box-shadow: 0 4px 20px rgba(80,140,175,0.08);\r\n    overflow: hidden;\r\n  }\r\n  .sc-card-header {\r\n    background: linear-gradient(135deg, #508caf, #3d6e8a);\r\n    padding: 24px 28px; position: relative; overflow: hidden;\r\n  }\r\n  .sc-card-header::before {\r\n    content: ''; position: absolute;\r\n    width: 160px; height: 160px; border-radius: 50%;\r\n    background: rgba(255,255,255,0.05); top: -50px; right: -40px;\r\n  }\r\n  .sc-card-header h3 { font-size: 22px; font-weight: 600; color: white; line-height: 1.6; position: relative; z-index: 1; }\r\n  .sc-card-header h3 em { font-style: normal; font-weight: 300; color: rgba(255,255,255,0.80); }\r\n  .sc-card-body { padding: 24px 28px; display: flex; flex-direction: column; gap: 16px; }\r\n  .sc-card-body p { font-size: 19px; font-weight: 300; color: #5a7080; line-height: 1.8; margin: 0; }\r\n  .sc-card-body strong { font-weight: 700; color: #508caf; }\r\n  .sc-frc {\r\n    background: #f8fbfd; border: 1px solid rgba(80,140,175,0.15);\r\n    border-radius: 12px; padding: 16px 18px;\r\n    display: flex; align-items: flex-start; gap: 14px;\r\n  }\r\n  .sc-frc-icon {\r\n    width: 38px; height: 38px; border-radius: 10px;\r\n    background: linear-gradient(135deg, #508caf, #3d6e8a);\r\n    display: flex; align-items: center; justify-content: center; flex-shrink: 0;\r\n    box-shadow: 0 3px 10px rgba(80,140,175,0.25);\r\n  }\r\n  .sc-frc-icon svg { width: 18px; height: 18px; fill: white; }\r\n  .sc-frc p { font-size: 18px; font-weight: 300; color: #5a7080; margin: 0; line-height: 1.7; }\r\n  .sc-frc strong { font-weight: 700; color: #508caf; }\r\n\r\n  \/* \u2500\u2500 D\u00c9MO TICKETING \u2500\u2500 *\/\r\n  .sc-gif { background: white; border-radius: 16px; overflow: hidden; box-shadow: 0 8px 32px rgba(80,140,175,0.15); border: 1px solid rgba(80,140,175,0.12); }\r\n  .tk-header { background: linear-gradient(135deg, #508caf, #3d6e8a); padding: 12px 16px; display: flex; align-items: center; gap: 10px; }\r\n  .tk-header-dots { display: flex; gap: 5px; }\r\n  .tk-header-dots span { width: 9px; height: 9px; border-radius: 50%; }\r\n  .tk-header-dots span:nth-child(1) { background: rgba(255,100,100,0.7); }\r\n  .tk-header-dots span:nth-child(2) { background: rgba(255,200,50,0.7); }\r\n  .tk-header-dots span:nth-child(3) { background: rgba(100,220,100,0.7); }\r\n  .tk-header-title { font-size: 11px; font-weight: 600; color: rgba(255,255,255,0.9); margin-left: 6px; }\r\n  .tk-toolbar { background: #f8fbfc; border-bottom: 1px solid rgba(80,140,175,0.1); padding: 7px 14px; display: flex; gap: 6px; }\r\n  .tk-tab { font-size: 11px; font-weight: 500; color: #9aa8b8; padding: 4px 10px; border-radius: 20px; border: none; background: none; cursor: pointer; transition: all 0.3s ease; }\r\n  .tk-tab.active { background: rgba(80,140,175,0.12); color: #508caf; }\r\n  .tk-badge { background: #508caf; color: white; font-size: 9px; font-weight: 700; padding: 1px 5px; border-radius: 10px; margin-left: 3px; }\r\n  .tk-pipeline { padding: 9px 14px 6px; border-bottom: 1px solid rgba(80,140,175,0.08); }\r\n  .tk-pipeline-label { font-size: 9px; font-weight: 600; letter-spacing: 1.5px; text-transform: uppercase; color: #9aa8b8; margin-bottom: 6px; }\r\n  .tk-pipeline-steps { display: flex; gap: 2px; flex-wrap: wrap; }\r\n  .tk-step { font-size: 8px; font-weight: 600; padding: 2px 6px; border-radius: 3px; color: white; white-space: nowrap; transition: transform 0.2s ease, box-shadow 0.2s ease; }\r\n  .tk-step.highlight { transform: scale(1.15); box-shadow: 0 2px 8px rgba(0,0,0,0.2); }\r\n  .tk-step:nth-child(1)  { background: #e0e0e0; color: #666; }\r\n  .tk-step:nth-child(2)  { background: #f5c518; color: #333; }\r\n  .tk-step:nth-child(3)  { background: #508caf; }\r\n  .tk-step:nth-child(4)  { background: #e0853a; }\r\n  .tk-step:nth-child(5)  { background: #e03a3a; }\r\n  .tk-step:nth-child(6)  { background: #d96aa0; }\r\n  .tk-step:nth-child(7)  { background: #a06878; }\r\n  .tk-step:nth-child(8)  { background: #3a7a5a; }\r\n  .tk-step:nth-child(9)  { background: #5aab72; }\r\n  .tk-step:nth-child(10) { background: #4cca4c; color: #1a4a1a; }\r\n  .tk-step:nth-child(11) { background: #8a3abf; }\r\n  .tk-step:nth-child(12) { background: #b0b0b0; color: #333; }\r\n  .tk-list { padding: 8px 12px; display: flex; flex-direction: column; gap: 6px; min-height: 200px; }\r\n  .tk-item { background: #f8fbfc; border: 1px solid rgba(80,140,175,0.12); border-radius: 10px; padding: 9px 11px; display: flex; align-items: center; gap: 9px; transition: all 0.4s ease; }\r\n  .tk-item.fade-in { animation: slideInAuto 0.4s ease forwards; }\r\n  .tk-item.highlighted { background: #edf5f8; border-color: rgba(80,140,175,0.3); transform: translateX(3px); }\r\n  @keyframes slideInAuto { from { opacity: 0; transform: translateX(-14px); } to { opacity: 1; transform: translateX(0); } }\r\n  @keyframes pulse-red { 0%, 100% { box-shadow: 0 0 0 3px rgba(224,58,58,0.2); } 50% { box-shadow: 0 0 0 6px rgba(224,58,58,0.1); } }\r\n  .tk-item-dot { width: 7px; height: 7px; border-radius: 50%; flex-shrink: 0; }\r\n  .tk-item-body { flex: 1; }\r\n  .tk-item-title { font-size: 11px; font-weight: 600; color: #2a3a4a; margin-bottom: 2px; }\r\n  .tk-item-meta { font-size: 9px; color: #9aa8b8; display: flex; gap: 5px; }\r\n  .tk-item-status { font-size: 8px; font-weight: 700; padding: 2px 7px; border-radius: 20px; white-space: nowrap; flex-shrink: 0; color: white; }\r\n  .tk-new { margin: 4px 12px 12px; background: linear-gradient(135deg, #64aac3, #508caf); border-radius: 10px; padding: 10px 12px; display: flex; align-items: center; gap: 9px; box-shadow: 0 4px 12px rgba(80,140,175,0.3); transition: all 0.3s ease; }\r\n  .tk-new.pulse { animation: newPulse 0.6s ease; }\r\n  @keyframes newPulse { 0% { box-shadow: 0 4px 12px rgba(80,140,175,0.3); } 50% { box-shadow: 0 4px 24px rgba(80,140,175,0.6); transform: scale(1.01); } 100% { box-shadow: 0 4px 12px rgba(80,140,175,0.3); } }\r\n  .tk-new-icon { width: 28px; height: 28px; border-radius: 7px; background: rgba(255,255,255,0.2); display: flex; align-items: center; justify-content: center; flex-shrink: 0; }\r\n  .tk-new-icon svg { width: 14px; height: 14px; fill: white; }\r\n  .tk-new-text { font-size: 11px; font-weight: 500; color: rgba(255,255,255,0.95); flex: 1; }\r\n  .tk-new-text span { display: block; font-size: 9px; font-weight: 300; color: rgba(255,255,255,0.7); margin-top: 2px; }\r\n  .tk-note { font-size: 11px; font-style: italic; color: #9aa8b8; text-align: center; margin: 0 12px 12px; }\r\n\r\n  @media (max-width: 900px) { .sc-row { grid-template-columns: 1fr; } }\r\n<\/style>\r\n\r\n<div class=\"sc-wrap\">\r\n\r\n  <!-- BANNI\u00c8RE -->\r\n  <div class=\"bv-wrap\">\r\n    <video class=\"bv-video\" src=\"http:\/\/www.evolis-energies.fr\/wp-content\/uploads\/2026\/04\/8865903-hd_1920_1080_25fps.mp4\" autoplay muted loop playsinline><\/video>\r\n    <div class=\"bv-overlay\"><\/div>\r\n    <div class=\"bv-content\">\r\n      <div class=\"bv-tag\">Assistance<\/div>\r\n      <div class=\"bv-title\">Le support<strong>Client<\/strong><\/div>\r\n      <div class=\"bv-line\"><\/div>\r\n      <p class=\"bv-desc\">Assistance technique et fonctionnelle pour accompagner les utilisateurs dans l'utilisation quotidienne de PRACDIS.<\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- S\u00c9PARATEUR -->\r\n  <div class=\"sc-sep\"><span>Notre r\u00f4le<\/span><\/div>\r\n\r\n  <!-- INTRO -->\r\n  <div class=\"sc-intro\">\r\n    <p><strong>Le support client<\/strong> est un service essentiel charg\u00e9 d'aider les clients \u00e0 utiliser correctement le logiciel, \u00e0 r\u00e9soudre des probl\u00e8mes techniques, et \u00e0 assurer leur satisfaction tout au long de l'utilisation du produit.<br>Il permet d'assister les utilisateurs de PRACDIS avant, pendant et apr\u00e8s l'installation ou l'utilisation du produit, en apportant des r\u00e9ponses aux questions sur le fonctionnement du logiciel, en accompagnant sur les bonnes pratiques d'utilisation et en aidant \u00e0 la configuration selon les besoins m\u00e9tier du client.<\/p>\r\n  <\/div>\r\n\r\n  <!-- S\u00c9PARATEUR TICKETING -->\r\n  <div class=\"sc-sep2\"><span>L'outil de ticketing<\/span><\/div>\r\n\r\n  <!-- ROW -->\r\n  <div class=\"sc-row\">\r\n\r\n    <div class=\"sc-card\">\r\n      <div class=\"sc-card-header\">\r\n        <h3>EVOLIS s'appuie sur l'utilisation d'un outil de ticketing permettant de <em>centraliser les demandes de support Client.<\/em><\/h3>\r\n      <\/div>\r\n      <div class=\"sc-card-body\">\r\n        <p>Cet outil interactif en ligne offre un suivi collaboratif et en temps r\u00e9el des demandes des utilisateurs et des r\u00e9ponses apport\u00e9es par le service support.<\/p>\r\n        <p>Les demandes sont r\u00e9ceptionn\u00e9es par le Support EVOLIS, qui qualifie et analyse chacune d'entre elles, transmet une solution en retour et\/ou communique une demande de modification logicielle au Service D\u00e9veloppement EVOLIS.<\/p>\r\n        <div class=\"sc-frc\">\r\n          <div class=\"sc-frc-icon\">\r\n            <svg viewBox=\"0 0 24 24\"><path d=\"M14 2H6c-1.1 0-2 .9-2 2v16c0 1.1.9 2 2 2h12c1.1 0 2-.9 2-2V8l-6-6zm4 18H6V4h7v5h5v11zM8 15h8v2H8zm0-4h8v2H8z\"\/><\/svg>\r\n          <\/div>\r\n          <p>Chaque demande de support adress\u00e9e par le Client doit faire l'objet d'une <strong>Fiche Relation Client (FRC)<\/strong> dans l'outil de ticketing.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"sc-gif\">\r\n      <div class=\"tk-header\">\r\n        <div class=\"tk-header-dots\"><span><\/span><span><\/span><span><\/span><\/div>\r\n        <div class=\"tk-header-title\">Support PRACDIS \u2014 Ticketing<\/div>\r\n      <\/div>\r\n      <div class=\"tk-toolbar\">\r\n        <div class=\"tk-tab active\" id=\"tab-all\">Tous <span class=\"tk-badge\" id=\"tk-count\">4<\/span><\/div>\r\n        <div class=\"tk-tab\" id=\"tab-open\">Ouverts<\/div>\r\n        <div class=\"tk-tab\" id=\"tab-resolved\">R\u00e9solus<\/div>\r\n      <\/div>\r\n      <div class=\"tk-pipeline\">\r\n        <div class=\"tk-pipeline-label\">Cycle de vie d'un ticket<\/div>\r\n        <div class=\"tk-pipeline-steps\" id=\"tk-steps\">\r\n          <span class=\"tk-step\">Cr\u00e9\u00e9<\/span>\r\n          <span class=\"tk-step\">Emis<\/span>\r\n          <span class=\"tk-step\">R\u00e9ceptionn\u00e9<\/span>\r\n          <span class=\"tk-step\">FRC Non Compl\u00e8te<\/span>\r\n          <span class=\"tk-step\">En attente Expertise<\/span>\r\n          <span class=\"tk-step\">Qualifi\u00e9<\/span>\r\n          <span class=\"tk-step\">Evolution Demand\u00e9e<\/span>\r\n          <span class=\"tk-step\">Planifi\u00e9<\/span>\r\n          <span class=\"tk-step\">En attente Client<\/span>\r\n          <span class=\"tk-step\">Livr\u00e9<\/span>\r\n          <span class=\"tk-step\">Sous observation<\/span>\r\n          <span class=\"tk-step\">Ferm\u00e9<\/span>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"tk-list\" id=\"tk-list\"><\/div>\r\n      <div class=\"tk-new\" id=\"tk-new\">\r\n        <div class=\"tk-new-icon\">\r\n          <svg viewBox=\"0 0 24 24\"><path d=\"M19 3H5c-1.1 0-2 .9-2 2v14c0 1.1.9 2 2 2h14c1.1 0 2-.9 2-2V5c0-1.1-.9-2-2-2zm-7 3c1.93 0 3.5 1.57 3.5 3.5S13.93 13 12 13s-3.5-1.57-3.5-3.5S10.07 6 12 6zm7 13H5v-.23c0-.62.28-1.2.76-1.58C7.47 15.82 9.64 15 12 15s4.53.82 6.24 2.19c.48.38.76.97.76 1.58V19z\"\/><\/svg>\r\n        <\/div>\r\n        <div class=\"tk-new-text\">\r\n          <span id=\"tk-new-title\">Nouvelle FRC re\u00e7ue \u2014 Emis<\/span>\r\n          <span id=\"tk-new-sub\">Support EVOLIS notifi\u00e9 \u2014 traitement en cours<\/span>\r\n        <\/div>\r\n      <\/div>\r\n      <p class=\"tk-note\">Simulation \u00e0 titre illustratif \u2014 l'outil de ticketing utilis\u00e9 par EVOLIS utilise une interface diff\u00e9rente.<\/p>\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n<\/div>\r\n\r\n<script>\r\nconst allTickets = [\r\n  { id:1, title:\"Erreur facturation client #2841\", meta:\"Marie D. \u00b7 Il y a 12 min\", status:\"En attente Expertise\", statusBg:\"#e03a3a\", dotBg:\"#e03a3a\", type:\"open\", pulse:true },\r\n  { id:2, title:\"Configuration module Linky\", meta:\"Paul R. \u00b7 Il y a 1h\", status:\"R\u00e9ceptionn\u00e9\", statusBg:\"#508caf\", dotBg:\"#508caf\", type:\"open\", pulse:false },\r\n  { id:3, title:\"Export donn\u00e9es GRD \u2014 format CSV\", meta:\"Sophie L. \u00b7 Il y a 2h\", status:\"Planifi\u00e9\", statusBg:\"#3a7a5a\", dotBg:\"#3a7a5a\", type:\"open\", pulse:false },\r\n  { id:4, title:\"Mise \u00e0 jour profils utilisateurs\", meta:\"Jean M. \u00b7 Aujourd'hui\", status:\"Livr\u00e9\", statusBg:\"#4cca4c\", dotColor:\"#1a4a1a\", dotBg:\"#4cca4c\", type:\"resolved\", pulse:false },\r\n];\r\nconst frcMessages = [\r\n  { title:\"Nouvelle FRC re\u00e7ue \u2014 Emis\", sub:\"Support EVOLIS notifi\u00e9 \u2014 traitement en cours\" },\r\n  { title:\"FRC #2842 assign\u00e9e \u2014 R\u00e9ceptionn\u00e9\", sub:\"Prise en charge par Support N1\" },\r\n  { title:\"Ticket #2839 mis \u00e0 jour \u2014 Qualifi\u00e9\", sub:\"Analyse en cours par l'\u00e9quipe technique\" },\r\n  { title:\"FRC #2840 r\u00e9solue \u2014 Livr\u00e9\", sub:\"Cl\u00f4tur\u00e9 avec succ\u00e8s \u00b7 Dur\u00e9e : 3h\" },\r\n];\r\nlet currentStep = 0, frcIndex = 0;\r\nfunction renderTickets(filter) {\r\n  const list = document.getElementById(\"tk-list\");\r\n  const filtered = filter === \"all\" ? allTickets : allTickets.filter(t => t.type === filter);\r\n  document.getElementById(\"tk-count\").textContent = allTickets.length;\r\n  list.innerHTML = filtered.map(t => `\r\n    <div class=\"tk-item fade-in\">\r\n      <div class=\"tk-item-dot\" style=\"background:${t.dotBg};${t.pulse ? 'animation:pulse-red 1.5s ease-in-out infinite;' : ''}\"><\/div>\r\n      <div class=\"tk-item-body\">\r\n        <div class=\"tk-item-title\">${t.title}<\/div>\r\n        <div class=\"tk-item-meta\"><span>${t.meta}<\/span><\/div>\r\n      <\/div>\r\n      <div class=\"tk-item-status\" style=\"background:${t.statusBg};${t.dotColor ? 'color:'+t.dotColor : ''}\">${t.status}<\/div>\r\n    <\/div>\r\n  `).join('');\r\n}\r\nfunction autoSwitchTab() {\r\n  const tabs = [{ id:\"tab-all\", filter:\"all\" },{ id:\"tab-open\", filter:\"open\" },{ id:\"tab-resolved\", filter:\"resolved\" },{ id:\"tab-all\", filter:\"all\" }];\r\n  let i = 0;\r\n  setInterval(() => {\r\n    i = (i + 1) % tabs.length;\r\n    document.querySelectorAll('.tk-tab').forEach(t => t.classList.remove('active'));\r\n    document.getElementById(tabs[i].id).classList.add('active');\r\n    renderTickets(tabs[i].filter);\r\n  }, 3500);\r\n}\r\nfunction autoHighlightStep() {\r\n  setInterval(() => {\r\n    document.querySelectorAll('.tk-step').forEach(s => s.classList.remove('highlight'));\r\n    const steps = document.querySelectorAll('.tk-step');\r\n    steps[currentStep].classList.add('highlight');\r\n    currentStep = (currentStep + 1) % steps.length;\r\n  }, 1800);\r\n}\r\nfunction autoHighlightTicket() {\r\n  setInterval(() => {\r\n    const items = document.querySelectorAll('.tk-item');\r\n    items.forEach(i => i.classList.remove('highlighted'));\r\n    if (items.length > 0) {\r\n      const rand = Math.floor(Math.random() * items.length);\r\n      items[rand].classList.add('highlighted');\r\n      setTimeout(() => items[rand] && items[rand].classList.remove('highlighted'), 1000);\r\n    }\r\n  }, 2500);\r\n}\r\nfunction autoUpdateFRC() {\r\n  setInterval(() => {\r\n    frcIndex = (frcIndex + 1) % frcMessages.length;\r\n    const el = document.getElementById('tk-new');\r\n    el.classList.remove('pulse');\r\n    void el.offsetWidth;\r\n    el.classList.add('pulse');\r\n    document.getElementById('tk-new-title').textContent = frcMessages[frcIndex].title;\r\n    document.getElementById('tk-new-sub').textContent = frcMessages[frcIndex].sub;\r\n  }, 4000);\r\n}\r\nrenderTickets('all');\r\nautoSwitchTab();\r\nautoHighlightStep();\r\nautoHighlightTicket();\r\nautoUpdateFRC();\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6abbb09 e-flex e-con-boxed e-con e-parent\" data-id=\"6abbb09\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8adf24d ob-has-background-overlay elementor-widget elementor-widget-spacer\" data-id=\"8adf24d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_spacerat_use&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27bff32 e-flex e-con-boxed e-con e-parent\" data-id=\"27bff32\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fc7129 ob-has-background-overlay elementor-widget elementor-widget-html\" data-id=\"4fc7129\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n  .ap-wrap { font-family: 'Roboto', sans-serif; width: 100%; padding: 0; background: transparent; }\r\n\r\n    \/* CARDS *\/\r\n  .ap-grid { display: flex; gap: 16px; flex-wrap: nowrap; }\r\n  .ap-card {\r\n    flex: 1;\r\n    border: none;\r\n    border-radius: 14px; padding: 40px 30px; text-align: center;\r\n    opacity: 0; transform: translateY(30px);\r\n    cursor: pointer;\r\n    position: relative; overflow: hidden;\r\n  }\r\n  .ap-card:nth-child(1) { background: linear-gradient(145deg, #64aac3, #508caf); box-shadow: 0 8px 24px rgba(100,170,195,0.30); }\r\n  .ap-card:nth-child(2) { background: linear-gradient(145deg, #508caf, #3d8fa8); box-shadow: 0 8px 24px rgba(80,140,175,0.30); }\r\n  .ap-card:nth-child(3) { background: linear-gradient(145deg, #3d8fa8, #2e9090); box-shadow: 0 8px 24px rgba(61,143,168,0.30); }\r\n  .ap-card:nth-child(4) { background: linear-gradient(145deg, #2e9090, #28a098); box-shadow: 0 8px 24px rgba(46,144,144,0.30); }\r\n  .ap-card:nth-child(5) { background: linear-gradient(145deg, #28a098, #24a89e); box-shadow: 0 8px 24px rgba(40,160,152,0.30); }\r\n  .ap-card:nth-child(6) { background: linear-gradient(145deg, #24a89e, #1e8a7e); box-shadow: 0 8px 24px rgba(38,166,154,0.30); }\r\n  .ap-card::before {\r\n    content: ''; position: absolute;\r\n    top: -30px; right: -30px;\r\n    width: 100px; height: 100px; border-radius: 50%;\r\n    background: rgba(255,255,255,0.07);\r\n  }\r\n  .ap-card:nth-child(1) { animation-delay: 0.1s; }\r\n  .ap-card:nth-child(2) { animation-delay: 0.2s; }\r\n  .ap-card:nth-child(3) { animation-delay: 0.3s; }\r\n  .ap-card:nth-child(4) { animation-delay: 0.4s; }\r\n  .ap-card:nth-child(5) { animation-delay: 0.5s; }\r\n  .ap-card:nth-child(6) { animation-delay: 0.6s; }\r\n  .ap-card.visible { animation: slideUp 0.5s ease forwards; }\r\n  @keyframes slideUp { from { opacity:0; transform:translateY(30px); } to { opacity:1; transform:translateY(0); } }\r\n  .ap-card.ready { opacity:1; transform:translateY(0); transition: transform 0.4s cubic-bezier(0.34,1.56,0.64,1), box-shadow 0.3s ease; }\r\n  .ap-card.ready:hover { transform: translateY(-10px) scale(1.03); box-shadow: 0 20px 40px rgba(80,140,175,0.35); }\r\n  .ap-card-icon { width: 52px; height: 52px; border-radius: 50%; background: rgba(255,255,255,0.18); border: 2px solid rgba(255,255,255,0.30); display: flex; align-items: center; justify-content: center; margin: 0 auto 14px; transition: background 0.25s ease; position: relative; z-index: 1; }\r\n  .ap-card.ready:hover .ap-card-icon { background: rgba(255,255,255,0.30); }\r\n  .ap-card-icon svg { width: 24px; height: 24px; fill: white; }\r\n  .ap-card-title { font-size: 20px; font-weight: 700; color: white; margin-bottom: 10px; line-height: 1.3; position: relative; z-index: 1; }\r\n  .ap-card-text { font-size: 18px; font-weight: 300; color: rgba(255,255,255,0.88); line-height: 1.65; position: relative; z-index: 1; }\r\n\r\n  @media (max-width: 768px) { .ap-grid { flex-wrap: wrap; } .ap-card { min-width: calc(50% - 8px); } }\r\n<\/style>\r\n\r\n<div class=\"ap-wrap\">\r\n\r\n  <div class=\"ap-section-sep\" style=\"margin:0 0 48px;display:flex;align-items:center;gap:14px;\">\r\n    <div style=\"flex:1;height:1px;background:rgba(80,140,175,0.15);\"><\/div>\r\n    <span style=\"font-size:15px;font-weight:700;letter-spacing:5px;text-transform:uppercase;color:#8aa0b0;white-space:nowrap;\">Les apports du support client<\/span>\r\n    <div style=\"flex:1;height:1px;background:rgba(80,140,175,0.15);\"><\/div>\r\n  <\/div>\r\n\r\n    <div class=\"ap-grid\" id=\"ap-grid\">\r\n    <div class=\"ap-card\">\r\n      <div class=\"ap-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M20 2H4c-1.1 0-2 .9-2 2v18l4-4h14c1.1 0 2-.9 2-2V4c0-1.1-.9-2-2-2zm-2 12H6v-2h12v2zm0-3H6V9h12v2zm0-3H6V6h12v2z\"\/><\/svg><\/div>\r\n      <div class=\"ap-card-title\">Centralisation des demandes<\/div>\r\n      <div class=\"ap-card-text\">Toutes les demandes sont regroup\u00e9es dans l'outil, ce qui facilite la gestion et le suivi.<\/div>\r\n    <\/div>\r\n    <div class=\"ap-card\">\r\n      <div class=\"ap-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M19 3h-4.18C14.4 1.84 13.3 1 12 1c-1.3 0-2.4.84-2.82 2H5c-1.1 0-2 .9-2 2v14c0 1.1.9 2 2 2h14c1.1 0 2-.9 2-2V5c0-1.1-.9-2-2-2zm-7 0c.55 0 1 .45 1 1s-.45 1-1 1-1-.45-1-1 .45-1 1-1zm2 14H7v-2h7v2zm3-4H7v-2h10v2zm0-4H7V7h10v2z\"\/><\/svg><\/div>\r\n      <div class=\"ap-card-title\">Tra\u00e7abilit\u00e9<\/div>\r\n      <div class=\"ap-card-text\">Chaque demande est enregistr\u00e9e avec ses informations, permettant de suivre son \u00e9volution et consulter l'historique.<\/div>\r\n    <\/div>\r\n    <div class=\"ap-card\">\r\n      <div class=\"ap-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 2C6.48 2 2 6.48 2 12s4.48 10 10 10 10-4.48 10-10S17.52 2 12 2zm-2 15l-5-5 1.41-1.41L10 14.17l7.59-7.59L19 8l-9 9z\"\/><\/svg><\/div>\r\n      <div class=\"ap-card-title\">Priorisation<\/div>\r\n      <div class=\"ap-card-text\">Les demandes sont class\u00e9es par niveau de priorit\u00e9 pour un traitement optimal.<\/div>\r\n    <\/div>\r\n    <div class=\"ap-card\">\r\n      <div class=\"ap-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M14 2H6c-1.1 0-2 .9-2 2v16c0 1.1.9 2 2 2h12c1.1 0 2-.9 2-2V8l-6-6zm4 18H6V4h7v5h5v11zM8 15h8v2H8zm0-4h8v2H8z\"\/><\/svg><\/div>\r\n      <div class=\"ap-card-title\">\u00c9change de documentation<\/div>\r\n      <div class=\"ap-card-text\">Les \u00e9changes entre clients et support sont document\u00e9s et centralis\u00e9s.<\/div>\r\n    <\/div>\r\n    <div class=\"ap-card\">\r\n      <div class=\"ap-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M13 2.05v2.02c3.95.49 7 3.85 7 7.93 0 3.21-1.81 6-4.72 7.28L13 17v5h5l-1.22-1.22C19.91 19.07 22 15.76 22 12c0-5.18-3.95-9.45-9-9.95zM11 2.05C5.95 2.55 2 6.82 2 12c0 3.76 2.09 7.07 5.22 8.78L6 22h5v-5l-2.28 2.28C7.81 18 6 15.21 6 12c0-4.08 3.05-7.44 7-7.93V2.05z\"\/><\/svg><\/div>\r\n      <div class=\"ap-card-title\">Automatisation<\/div>\r\n      <div class=\"ap-card-text\">Des t\u00e2ches r\u00e9p\u00e9titives peuvent \u00eatre automatis\u00e9es pour gagner en efficacit\u00e9.<\/div>\r\n    <\/div>\r\n    <div class=\"ap-card\">\r\n      <div class=\"ap-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 4.5C7 4.5 2.73 7.61 1 12c1.73 4.39 6 7.5 11 7.5s9.27-3.11 11-7.5c-1.73-4.39-6-7.5-11-7.5zM12 17c-2.76 0-5-2.24-5-5s2.24-5 5-5 5 2.24 5 5-2.24 5-5 5zm0-8c-1.66 0-3 1.34-3 3s1.34 3 3 3 3-1.34 3-3-1.34-3-3-3z\"\/><\/svg><\/div>\r\n      <div class=\"ap-card-title\">Transparence<\/div>\r\n      <div class=\"ap-card-text\">Les clients peuvent suivre l'\u00e9tat de leurs demandes en temps r\u00e9el.<\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n\r\n<\/div>\r\n\r\n<script>\r\nconst observer = new IntersectionObserver((entries) => {\r\n  entries.forEach(entry => {\r\n    if (entry.isIntersecting) {\r\n      document.querySelectorAll('.ap-card').forEach((card, i) => {\r\n        setTimeout(() => {\r\n          card.classList.add('visible');\r\n          setTimeout(() => card.classList.add('ready'), 500);\r\n        }, i * 100);\r\n      });\r\n      observer.disconnect();\r\n    }\r\n  });\r\n}, { threshold: 0.2 });\r\nobserver.observe(document.getElementById('ap-grid'));\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bea6be6 e-flex e-con-boxed e-con e-parent\" data-id=\"bea6be6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d986f58 ob-has-background-overlay elementor-widget elementor-widget-spacer\" data-id=\"d986f58\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_spacerat_use&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d77ca89 e-flex e-con-boxed e-con e-parent\" data-id=\"d77ca89\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a0a7055 ob-has-background-overlay elementor-widget elementor-widget-html\" data-id=\"a0a7055\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n  .cta-wrap {\r\n    font-family: 'Roboto', sans-serif;\r\n    display: flex;\r\n    gap: 16px;\r\n    justify-content: center;\r\n    padding: 20px 0;\r\n    flex-wrap: wrap;\r\n  }\r\n  .cta-btn {\r\n    display: inline-flex;\r\n    align-items: center;\r\n    gap: 8px;\r\n    padding: 14px 28px;\r\n    border-radius: 50px;\r\n    font-size: 15px;\r\n    font-weight: 600;\r\n    text-decoration: none;\r\n    transition: all 0.2s ease;\r\n    background: transparent;\r\n    color: #508caf;\r\n    border: 2px solid rgba(80,140,175,0.35);\r\n  }\r\n  .cta-btn:hover {\r\n    background: #508caf;\r\n    color: white;\r\n    border-color: #508caf;\r\n    transform: translateY(-2px);\r\n    box-shadow: 0 6px 20px rgba(80,140,175,0.25);\r\n  }\r\n<\/style>\r\n<div class=\"cta-wrap\">\r\n  <a href=\"https:\/\/www.evolis-energies.fr\/?page_id=1836\" class=\"cta-btn\">La formation \u2192<\/a>\r\n  <a href=\"http:\/\/www.evolis-energies.fr\/?page_id=1789\" class=\"cta-btn\">La veille r\u00e9glementaire \u2192<\/a>\r\n  <a href=\"http:\/\/www.evolis-energies.fr\/?page_id=5833\" class=\"cta-btn\">Prestation : Niveaux de Services \u2192<\/a>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f95b8df e-flex e-con-boxed e-con e-parent\" data-id=\"f95b8df\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de9d76f ob-has-background-overlay elementor-widget elementor-widget-spacer\" data-id=\"de9d76f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_spacerat_use&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div 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